Need to return something? We’re here to help.
Our return window
You can request a return for eligible products within 30 days of receiving your order.
To begin, email hello@pedrosbeauty.com with your order number and the items you’d like to return. We’ll provide instructions and the return address.
Please contact us before sending anything back so your return reaches the right place.
Eligible products
For a change-of-mind return, products must be:
Unused and unopened.
In their original packaging.
Complete with any original labels, accessories, and hygiene seals.
Accompanied by your order number or proof of purchase.
Items we cannot accept for change-of-mind returns
We cannot accept returns of:
Opened or used beauty products.
Products with broken or removed hygiene seals.
Gift cards.
Items clearly marked as final sale at the time of purchase.
These exclusions do not affect your rights if an item is faulty, damaged, or incorrectly supplied.
Damaged, faulty, or incorrect products
Please inspect your order when it arrives. If an item is damaged, faulty, or incorrect, email [Customer support email] as soon as possible.
Include your order number, a description of the issue, and photos if available. Please keep the product and its packaging while we review your request.
We’ll work with you to arrange an appropriate resolution, such as a replacement or refund. Where a return is required for a confirmed faulty, damaged, or incorrectly supplied item, we’ll cover the return shipping costs.
Return shipping
For change-of-mind returns, customers are responsible for return shipping costs. Original delivery charges are non-refundable unless required by applicable law.
We recommend using a tracked delivery service and keeping your proof of postage until your return has been completed.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved.
Approved refunds are processed to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to display the funds.
Exchanges
We do not offer direct exchanges. If you would like a different product, please return your eligible item and place a new order.
Your consumer rights
This policy does not affect your rights under applicable consumer law.
Contact us
For help with a return, email hello@pedrosbeauty.com.