A little closer to your next beauty favourite.
Order processing
Orders are usually processed within 1–3 business days, excluding weekends and public holidays. Processing may take a little longer during sales and busy periods.
You’ll receive a confirmation email when your order is placed and another email when it has been dispatched.
Shipping options and costs
Available delivery destinations, shipping options, and charges are displayed at checkout before you complete your purchase.
Standard delivery usually takes 3–7 business days after dispatch. Delivery to remote locations or international destinations, where available, may take longer. Please refer to the estimated delivery time shown at checkout.
All delivery times are estimates and cannot be guaranteed.
Tracking your order
Once your order has been dispatched, we’ll email your tracking details. Please allow up to 48 hours for tracking updates to appear.
Shipping addresses
Please check your delivery address carefully before placing your order.
If you notice an error, email: hello@pedrosbeauty.com, as soon as possible. We’ll do our best to help, but changes may not be possible once your order has been processed.
Delayed or missing parcels
If your order is taking longer than expected, check your tracking information first, then contact us for assistance.
If tracking shows your parcel as delivered but you haven’t received it, check around your delivery location and with other members of your household, neighbours, or building reception. If it still hasn’t turned up, contact [Customer support email] so we can investigate.
International deliveries
Where international shipping is available, any customs charges, import duties, or local taxes not collected at checkout may be payable by the recipient. Customs processing can also affect delivery times.